Managed Services

These services are intended for companies of all sizes that want their IT employees to be able to focus on tasks that have real added value for the business.

The added value lies in the business layers and not in the IT infrastructures, which are often more common regardless of the customer's field of activity.

In addition, finding employees with the multiple skills necessary (networks, security, systems, workstations, organisation, method, support, ...) remains a headache for many companies, not to mention the risks with the frequent absence of documentation, various unavailability, departures, or even voluntary acts of malice.

THE NETBOX TEAM

At your service

With our Managed Services, you partially or fully outsource the day-to-day management of your IT, we draw up "site plans" (detailed documentation), you have contractual commitments of SLAs (Service Level Agreements), for some services we provide reports readable by non-computer scientists, you can control various risks and finally we set up a formal and measurable quality approach.

Thanks to our historical experience in the field of managed services and our many references, the Netbox Managed IT offers an offer that guarantees compliance with the service level while maintaining the necessary flexibility to adapt to each customer context.

SERVICE DESK

"Hello!"

For the Netbox Managed IT, a service centre has the following 3 main objectives:

  • Improve user satisfaction
  • Free up internal resources to focus on value-added tasks
  • Reduce the number of incidents through continuous improvement

The service centre is first and foremost a tool available to all users. It aims to improve user satisfaction by providing them with a reception centre that takes into account and resolves incidents and requests for services related to the IT tool.

By entrusting the Netbox Managed IT with the management of requests and incidents on a daily basis, our customers' IT teams can focus on value-added tasks, such as supporting the use of business applications, improving internal processes, digitising services, etc. Due to Netbox's service commitments, the majority of incidents and requests will no longer go through internal teams.

Our conviction is that a service centre must make it possible to reduce the number of incidents. Indeed, thanks to the data collected and the analysis that are carried out periodically, we know how to identify areas for improvement to address the real causes of incidents and thus reduce the number.